The General Administration of Services adopts an automated post-trip evaluation system to enhance service quality

As part of its ongoing commitment to improving performance and ensuring operational excellence, the General Administration of Services has introduced an automated real-time evaluation system activated immediately after each trip. The new system aims to measure service quality and performance efficiency across all transportation operations.

This initiative reflects the administration’s dedication to improving performance indicators, optimizing professional workflows, and promoting continuous improvement within its operational plans. It also aligns with the university’s strategic goals to achieve sustainable quality and development.

The Administration emphasized that this step is rooted in a data-driven approach to planning and performance measurement. By engaging beneficiaries, the system ensures that all voices contribute to improving transportation and service operations across the university.