- To request service or support from the Networking Unit: Submit a request via the e-Services System at MU e-Portal The request must include details of the beneficiary such as name, location, contact Services can’t be delivered without submitting a request via the e-Services System For requests received from female campus, contact details of the coordinator should be added Requests are processed maximally within 48 hours For requests associated with new buildings, renovation and establishing labs, the Department of Networking should be contacted officially to inform the contractor with the required standards of networking - Usage Policy To access the university internet, users should meet the following requirements: The computer must be added to the university domain The computer must have an updated antivirus software In the event of accessing wireless, the computer’s system must be Windows 10 Users are not allowed to use more than 2 devices to access wireless For websites that are not supposed to be blocked or vice versa, users should notify the networking unit via the e-Services System For remote access to any of the university computers or servers, users must submit a request via the e-Services System Internet users at MU must adhere to the university’s policies and regulations The Networking Unit has the right to disable the internet for users who are found to download large amount of data or software that disrupt the network
