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Rabi Al-Thani 1442
24 November 2020

New steps to track requests by Help Desk Department

Last Modified Sun, 2020/04/19 - 03:10

In attempt to improve the quality of services provided to beneficiaries, and at the request of the Dean of Information Technology, Dr. Mohammed Al-Wenien, the Help Desk Department implemented new procedures to track the requests of services provided by IT Deanship.
An escalation management is in place for beneficiaries whose problems are not solved via this email: wecareatmu.edu.sa and a reply to the escalation will be sent to your email within 48 hours.
Working hours: 7:30 am to 2:30 pm, Sunday to Thursday
You can also contact the care service via the extension: 5555 or 0164045555